Expériences — Ahmed HADJAR

With more than 16 years of experience in consulting firms, digital agencies and SAAS companies, between Customer Experience and customer relationship projects, I have been able to implement strategic and operational projects at several levels: smoother customer journeys , more facilitated, digital implementations allowing more interactions but above all an optimized customer relationship and ensuring an obvious ROI. Today, I'm open to writing the next chapter of customer experience at your company.

Experiences

Development of our solutions in the MENA region (UAE, KSA,...). Support in the integration of Messaging at each stage of the customer journey: discovery, consideration, purchase, care or re-engagement.

Intervention with Master degree's students on new trends in Digital Marketing

iThiinK is a consulting company specialized in Customer & User Experience, Communication & Web solutions.We are rethinking the offer of Services with an integration of different skills to best meet the needs of our customers.
www.ithiink.com

Management of a CSM and Accounts managers team (9 talents)
Delivery follow-up: planning, organization and monitoring of digital projects (FAQ, Push, Knowledge, BOT)
Loyalty follow-up: planning, organization, implementation and monitoring of loyalty actions
Upsell & XSell development: implementation of actions to develop average turnover per customer
Design and development of a new consulting offer => implementation of a Smart Workshop offer as well as monitoring of all consulting work (Advice, workshops, etc.)
Recruitment and Talent acquisition => recruitment of 6 talents (selection, interview, etc.)

www.Smart-Tribune.com

Commercial & Consulting: Commercial development of a portfolio of customers with proposal of innovative solutions following phases of diagnosis and analysis of needs: management of 2.5 million euros turnover.
Project management and monitoring: supervision of the project team with multiple profiles.
Branding and image of the agency: with participation in various and major events (Vivatech, HubForum, ...) and participation in continuous innovation efforts.
Obtaining trophies for managed client accounts: Chatbot AI ATONSERVIX (Parc Astérix) : Golden TOP COM / 1st Prize in The Golden Mobiles / One of the 8 best AI Chatbots in Europe at the ECCCSA.

Business development: in B2B and B2C with a portfolio of large accounts and SMEs in various sectors.
Marketing research : Project management of qualitative and quantitative studies oriented customer experience, satisfaction and ROI.
Accompaniment and decision support for several marketing departments, customer relations on customer experience and / or change management issues.
R&D: Customer effort theory (Introduction in France since 2008 / privileged interlocutor internally and externally).
Working group facilitation with customers (workshop establishment and support of market research and internal audit).
Mission - Internal Auditor & Process Driver (Since January 2013)
Internal audit in the framework of ISO 9001 certification 2008 Version obtained and renewed by gnresearch France.

Market research : Questionnaires / field support and management (Online, Phone, Panel ...) / analysis and data processing / results presentation and workshop.
Project management: implementation of large systems in France, in Europe and in nearly 50 countries.
Customer Support Manager in drafting business proposals.

Market research: Participation in the development and management of different studies within the Business Unit Omnibus.

Participation in the development of an overall marketing strategy for the incumbent operator ATM Mobilis.

Votre navigateur est obsolète !

Ahmed HADJAR

Customer Experience Director - Head of CSM & Loyalty

French

Partner Sales Manager MENA

Professional speaker

CEO & Founder

Customer Experience & Account Management Director

Senior Digital Consultant

Account Manager

Marketing Research Analyst

Marketing Research Analyst

Marketing Research Assistant