Ahmed HADJAR
Customer Experience Director - Head of CSM & Loyalty
44 years old
Montreuil (93100) France
Consultant
Available
With more than 16 years of experience in consulting firms, digital agencies and SAAS companies, between Customer Experience and customer relationship projects, I have been able to implement strategic and operational projects at several levels: smoother customer journeys , more facilitated, digital implementations allowing more interactions but above all an optimized customer relationship and ensuring an obvious ROI. Today, I'm open to writing the next chapter of customer experience at your company.
Marketing Research Analyst
gnresearch France
March 2008
to June 2011
Full-time
Montreuil
France
- Market research : Questionnaires / field support and management (Online, Phone, Panel ...) / analysis and data processing / results presentation and workshop.
- Project management: implementation of large systems in France, in Europe and in nearly 50 countries.
- Customer Support Manager in drafting business proposals.