Ahmed HADJAR
Customer Experience Director - Head of CSM & Loyalty
44 years old
Montreuil (93100) France
Consultant
Available
With more than 16 years of experience in consulting firms, digital agencies and SAAS companies, between Customer Experience and customer relationship projects, I have been able to implement strategic and operational projects at several levels: smoother customer journeys , more facilitated, digital implementations allowing more interactions but above all an optimized customer relationship and ensuring an obvious ROI. Today, I'm open to writing the next chapter of customer experience at your company.
Account Manager
gnresearch France
July 2011
to January 2017
Full-time
Montreuil
France
- Business development: in B2B and B2C with a portfolio of large accounts and SMEs in various sectors.
- Marketing research : Project management of qualitative and quantitative studies oriented customer experience, satisfaction and ROI.
- Accompaniment and decision support for several marketing departments, customer relations on customer experience and / or change management issues.
- R&D: Customer effort theory (Introduction in France since 2008 / privileged interlocutor internally and externally).
- Working group facilitation with customers (workshop establishment and support of market research and internal audit).
- Mission - Internal Auditor & Process Driver (Since January 2013)
Internal audit in the framework of ISO 9001 certification 2008 Version obtained and renewed by gnresearch France.