Ahmed HADJAR
Customer Experience Director - Head of CSM & Loyalty
44 years old
Montreuil (93100) France
Consultant
Available
With more than 16 years of experience in consulting firms, digital agencies and SAAS companies, between Customer Experience and customer relationship projects, I have been able to implement strategic and operational projects at several levels: smoother customer journeys , more facilitated, digital implementations allowing more interactions but above all an optimized customer relationship and ensuring an obvious ROI. Today, I'm open to writing the next chapter of customer experience at your company.
Customer Experience & Account Management Director
Smart Tribune
March 2021
to March 2023
- Management of a CSM and Accounts managers team (9 talents)
Delivery follow-up: planning, organization and monitoring of digital projects (FAQ, Push, Knowledge, BOT)
Loyalty follow-up: planning, organization, implementation and monitoring of loyalty actions
Upsell & XSell development: implementation of actions to develop average turnover per customer
Design and development of a new consulting offer => implementation of a Smart Workshop offer as well as monitoring of all consulting work (Advice, workshops, etc.)
Recruitment and Talent acquisition => recruitment of 6 talents (selection, interview, etc.)
www.Smart-Tribune.com