Ahmed HADJAR
Customer Experience Director - Head of CSM & Loyalty
44 years old
Montreuil (93100) France
Consultant
Available
With more than 16 years of experience in consulting firms, digital agencies and SAAS companies, between Customer Experience and customer relationship projects, I have been able to implement strategic and operational projects at several levels: smoother customer journeys , more facilitated, digital implementations allowing more interactions but above all an optimized customer relationship and ensuring an obvious ROI. Today, I'm open to writing the next chapter of customer experience at your company.
Senior Digital Consultant
TSC
March 2017
to June 2019
Full-time
Paris
France
- Commercial & Consulting: Commercial development of a portfolio of customers with proposal of innovative solutions following phases of diagnosis and analysis of needs: management of 2.5 million euros turnover.
- Project management and monitoring: supervision of the project team with multiple profiles.
- Branding and image of the agency: with participation in various and major events (Vivatech, HubForum, ...) and participation in continuous innovation efforts.
- Obtaining trophies for managed client accounts: Chatbot AI ATONSERVIX (Parc Astérix) : Golden TOP COM / 1st Prize in The Golden Mobiles / One of the 8 best AI Chatbots in Europe at the ECCCSA.